To our valued customers, in accordance with LA County Safer At Home order, Sun Chlorella USA will temporarily close down our business operations until at least 04/19/20. Please know that our online store is closed; however, Sun Chlorella products are still available at the following retailers: Thrive Market, Amazon, Vitamin Shoppe, IHerb, All-Star Health, Erewhon, Fresh Thyme, Mother’s Market, Sprouts, and select Wholefoods. We understand this may be a frustrating time, so we will have a team to answer any questions you may have starting Monday, 03/23/20. You can reach them by calling 1-800-829-2828 ext 2455 or via email at [email protected] We hope for the health and safety of you all.
Customer Relations Representative
Sun Chlorella USA is seeking a dynamic Customer Relations Representative to join our team in Torrance, CA 90505.
As part of the Customer Relations Team, you will:
· Manage inbound calls from existing Sun Chlorella customers.
· Answer product, pricing, inventory and shipment inquiries from customers while adhering to company standards, scripts, and taglines.
· Up-sell/cross-sell on all calls to promote sale of new or additional services and products.
· Encourage good health to customers through various interactions.
· Deliver client-focused solutions to meet customer needs.
· Communicate with the team to ensure customer satisfaction.
· Previous sales or call center experience.
· Tons of energy, passion, humor, compassion, and enthusiasm.
· Proven ability to juggle multiple tasks at a time, while maintaining sharp attention to detail.
· Powerful work ethic and self-starter.
· Strong verbal and written communication skills.
· Ability to exercise your own good judgement and discretion.
Salary and Benefits:
· Competitive base hourly rate plus monthly incentives ($43,600 - $54,300/year)
· Medical/Dental/Vision Insurance
· Disability and Life Insurance Coverage (100% covered by the company)
· 401(k) plan and Voluntary Supplemental Insurance
· Paid Time Off and 13 Paid Holidays
· Frequent department contests and company-wide fun events
· Casual Friday and Friday Goodies
· Collaborative Work Environment that Promotes Healthy Living!
We are equal opportunity employer and value diversity at our company.