Privacy policy

Sun Chlorella USA Privacy Policy 

Last updated: October 13, 2025 

This Privacy Policy describes how Sun Chlorella USA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sun-chlorella-usa.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. 

Please read this Privacy Policy carefully. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. 

How We Collect and Use Your Personal Information 

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. 

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. 

SMS Communications 

When you opt in to receive SMS/text messages from Sun Chlorella USA, we collect and store your mobile phone number and your consent status. You may provide this consent by checking an opt-in box or otherwise submitting your number through a form or checkout process on our Site. 

Information Collected 

  • Mobile phone number 
  • Consent status (opt-in/opt-out) 
  • Date, time, and method of consent 

How We Use This Information

We use your phone number to send you SMS/text messages that may include: 

  • Account notifications or order updates 
  • Shipping and delivery confirmations 
  • Customer service communications 
  • Promotional offers, new product launches, and cart reminders 

        Text messages may be sent using automated technology. Message frequency may vary. Message and data rates may apply. 

        Opt-Out and Help Instructions

        You may opt out at any time by texting STOP to our sending number or using the unsubscribe link (where available). 
        You may text HELP for assistance or email customerservice@sunchlorellausa.com. 
        After opting out, you will receive one confirmation message, and no further messages will be sent unless you opt in again. 

        Third-Party Disclosure

        Your SMS consent status and phone number are never shared, sold, rented, or transferred to third parties and are retained only as required for compliance and operational purposes. 

        SMS Terms 
        By providing your mobile phone number and opting in, you consent to receive recurring marketing messages, account notifications, and transactional texts from Sun Chlorella USA at the number you provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by texting STOP, or request help by texting HELP. For questions, contact mortiz@sunchlorellausa.com or call (310) 891-0155. 

        What Personal Information We Collect 

        The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect. 

        Information We Collect Directly from You 

        Information that you directly submit to us through our Services may include: 

        • Contact details including your name, address, phone number, and email.
        • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. 
        • Account information including your username, password, security questions and other information used for account security purposes. 
        • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. 

        Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. 

        Information We Collect about Your Usage 

        We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. 

        Information We Obtain from Third Parties 

        Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: 

        • Companies who support our Site and Services, such as Shopify.
        • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
        • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. 

        Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links. 

        How We Use Your Personal Information 

        Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. 

        Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. 

        Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. 

        Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. 

        Cookies 

        Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. 

        Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. 

        How We Disclose Personal Information 

        In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include: 

        • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
        • With business and marketing partners to provide services and advertise to you.
        • When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
        • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business. 

        In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce terms of service, and to protect our rights and the rights of others. 

        Third Party Websites and Links 

        Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. 

        Children’s Data 

        The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. 

        Security and Retention of Your Information 

        Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” We retain your personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce contracts and policies. 

        Your Rights 

        Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These may include: 

        • Right to Access / Know
        • Right to Delete
        • Right to Correct
        • Right of Portability
        • Right to Opt-Out of Sale or Sharing
        • Restriction of Processing
        • Withdrawal of Consent
        • Appeal 

        You may exercise any of these rights by contacting us using the information below. 

        Contact 

        Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at customerservice@sunchlorellausa.com or contact us at 800-829-2828. 

        For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.