Customer and Sales Relations Representative
Job Title: Customer and Sales Relations Representative
Department: Customer Relations
Reports To: Customer Relations Manager
FLSA Status: Non-exempt
Revised Date: February 2023
Compensation: $32, 175 - $37,050– plus commission
Who we are:
Health is Wealth!
Sun Chlorella is the world’s premier provider of chlorella and eleuthero supplements for almost 50 years. Founded in Japan, where chlorella is cherished for health and longevity, our high quality and proprietary harvesting process provides optimal nutrient absorption and has set us apart from all other chlorella brands. We manufacture pulverized cell wall chlorella using DYNO®-Mill, unlike other brands that offer just broken or cracked cell wall, giving you the true potential of chlorella's amazing health benefits. As a nutrient-dense, whole food, chlorella gives the body the nourishment it needs for strength and well-being because of its unique and naturally occurring properties.
The Customer and Sales Relations Representative is the front-line to our customers and outside parties and is responsible for interacting with customers and outside parties primarily by phone in order to solicit orders for goods or services, promote the Auto-ship program and other company promotions. Customer Relations Representatives are often cross trained but are primarily assigned to either Inbound or Outbound call duties. Below is a summary of the essential duties and responsibilities of all Customer Relations Representatives, except where otherwise specified.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage inbound and outbound calls from existing Sun Chlorella customers.
Answer product, pricing, inventory and shipment inquiries from customers while adhering to company standards, scripts, and taglines.
Up-sell/cross-sell on all calls to promote sale of new or additional services and products.
Encourage good health to customers through various interactions.
Deliver client-focused solutions to meet customer needs.
Communicate with the team to ensure customer satisfaction.
Attends weekly or scheduled Customer Relations meetings and/or activities.
Other projects and responsibilities may be added at the company's discretion.
High school diploma or equivalent preferred.
Previous experience in a Customer Relations environment, or previous sales and/or customer service experience required.
3 years of sales experience
Bilingual is a plus but not required!
We are equal opportunity employer and value diversity at our company.