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Temporary Return Policy Update
Due to the global covid-19 pandemic, we have temporary adjusted our return policy to make it easier and simpler for returns during this time. Please note we have extended our return policy time frame and waived processing fees, as long as returns meet requirements.
Effective: August 14, 2020
Sun Chlorella USA will only consider returns of unexpired and sealed product received within 60 days from ship date. Sun Chlorella USA does not accept any return without a return label*, nor is Sun Chlorella USA liable to accept any refused shipments. USA customers should visit www.sunchlorellausa.com/returns to complete a return request ** . Upon receipt of return and validation of goods, Sun Chlorella USA will issue credit in the original form of payment. Otherwise, the form of credit will be determined by Sun Chlorella USA.
For any questions or for international customer return inquiries, please contact our Customer Relations Department at 800-829-2828 ext 2455 Monday through Friday between the hours of 8:30 a.m. – 5:00 p.m. (PST). Kindly note, Sun Chlorella USA is not responsible for the cost of return shipping. Initial postage and handling fee is non-refundable.
*Please note, some shipments may include a return label inside.
**Experiencing issues with your return? Please call us at 800-829-2828 ext 2455 or email us at [email protected], and a dedicated Sun Chlorella representative will be able to assist you.