Refund policy

Sun Chlorella USA, Corp. 

Return and Refund Policy 

Sun Chlorella USA accepts returns of unexpired, unopened, and sealed products within 60 days of the original ship date only for orders placed directly with Sun Chlorella USA. 

All returns require prior authorization. Returns sent without prior approval will not be accepted. 

Eligible Orders 

Returns are accepted only for orders placed: 

Ineligible Orders 

We do not accept returns for orders placed through: 

Returns for these orders must be handled through the original point of purchase and are subject to that seller’s return policy. 

How to Initiate a Return (Eligible Orders Only) 

If your order was placed through sunchlorellausa.com or directly with our team, please contact Customer Service to request return authorization. Once approved, return instructions will be provided. 

Wholesale Orders 

This return policy does not apply to distributor or wholesale orders. 
For wholesale inquiries, including returns or order issues, please contact: 
wholesaleorders@sunchlorellausa.com 

Non-Returnable Items 

The following items are final sale and not eligible for return or refund: 

Damaged, Defective, or Incorrect Items 

Any damaged, defective, or incorrect items must be reported to Customer Service within 5 business days of delivery to be eligible for replacement or refund. Claims submitted outside this window may not be approved.  

Refused, Lost or Undeliverable Shipments 

Sun Chlorella USA is not responsible for refused, lost or undeliverable shipments. These shipments are not considered authorized returns and are not eligible for refund. 

Restocking Fee 

Approved returns are subject to a 10% restocking fee, which will be deducted from the refund amount. 

The restocking fee will be waived if the return is due to an error on our part, including but not limited to: 

Refunds 

Once the authorized return is received and inspected, refunds will be processed within 7 – 10 business days and issued to the original form of payment, less any applicable restocking fee. If the original payment method is unavailable, store credit may be issued at the discretion of Sun Chlorella USA. Please note that it may take additional time for your financial institution to post the credit to your account. 

Shipping 

Customers are responsible for all return shipping costs. 
Original shipping and handling fees are non-refundable. 

Right to Limit Returns 

Sun Chlorella USA reserves the right to limit or refuse returns in cases of excessive, abusive, or fraudulent return activity. 

Contact Us 

For return authorization or questions, please contact: 
1-800-829-2828 ext. 2455 
customerservice@sunchlorellausa.com