How do I contact customer service?

Via Telephone:
Call us toll-free at (800) 829-2828, ext. 2455. One of our highly trained customer service representatives are available to answer any questions you may have regarding your purchase. Our office hours are Monday - Friday 8:30 a.m. - 4:30 p.m. PST (Pacific Standard Time)

Via E-mail:
Product-related or General questions: customerservice@sunchlorellausa.com
Order-status questions: orders@sunchlorellausa.com

Via Mail:
Sun Chlorella USA
Attn: Customer Service
3305 Kashiwa Street
Torrance, California 90505

What forms of payment do you accept?
We accept: VISA, MasterCard, Discover, personal check, and money orders. We regret that we cannot accommodate C.O.D. orders.

Shipments within the United States
You will receive your order in four to seven business days from the date your order was placed. For earlier delivery, we'll be happy to expedite your shipping for an additional charge:

2nd Day delivery will be $10.00 extra.
Overnight delivery will be $20.00 extra.

To select either 2nd Day or overnight delivery, please contact our customer service department at (800) 829-2828, ext. 2455.

For overnight delivery, orders must be submitted by 11 a.m. PST, Monday through Friday. Overnight delivery orders placed on Thursday after 11 a.m. PST through Friday 11 a.m. PST will arrive on the following Monday. Overnight delivery orders placed on Friday after 11 a.m. PST and over the weekend will arrive by Tuesday of the following week. We do not offer rush delivery services to Alaska, Hawaii, or to P.O. Boxes. Our standard shipping method to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, or APO addresses is USPS Priority Mail.

Shipments to Canada
For Canadian orders, please add an extra $8.00 to the postage and handling chart below. Please allow 14 - 21 business days from the date your order was placed. Delays are common when shipping to Canada due to handling of duty and GST, so please factor this in when placing your order.

For Express delivery to Canada (3-5 days), please contact our customer service department at (800) 829-2828, ext. 2455.

California residents only
Appropiate sales tax will be added to total cost of product(s) and postage and handling.

Postage and Handling Charges

up to $100.00			add	$6.00
100.01 - 150.00			add	$8.00
150.01 - 200.00			add	$10.00
200.01 - 250.00			add	$12.00
250.01 - 300.00			add	$14.00
300.01 and above			add	$15.00